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LA MER Spa | Survey Results

Total replies: 85
Sent to: 290
Offer ID: 3300 See page

1. Did you discover LA MER Spa for the 1st time when using your BuyClub voucher?

Answered: 84 Skipped: 1

2. Would you recommend LA MER Spa to others?

Answered: 85 Skipped: 0
Service was perfect, price is high
4/5/2019
This is truly the best in Geneva. Professionnalism, magic hands and good products. Ask for Samira.
4/16/2019
Always an incredible experience. Tried other spas in Geneva nothing compares.
4/19/2019
I get BuyClub especially for this. Wish I could buy more vouchers and that it would be available more often
4/23/2019
sure, i felt much better after
5/1/2019
Very good massage, on time, you can enjoy tea or water before and after
5/27/2019
Very good customer service!
6/15/2019
The therapists are very good.
6/25/2019
They need to choose the right person for massages
6/30/2019
Use of the pool is included during summer season. However, this pool frequently becomes very crowded and noisy, because kids arrive in large numbers. It then much resembles a public pool and the quiet ambience that most adults there are looking for is over. Even the massage room upstairs gets the noise (I had the privilege to be at the second floor VIP suite).
7/3/2019
Samira is incredible. The best in Geneva.
7/5/2019
This was not my first time at LA MER, but my first time was with a BuyClub voucher.
7/9/2019
I have been gifted and I did not realise that it was a facial massage. I was given the corporal one and they did not offered me a compensation
7/14/2019
Very sophisticated treatment with lots of attention to detail!
7/14/2019
One of the best Geneva's Spa witn excellent products !
7/18/2019
I loved that moment
7/28/2019
I took a “double cabine” as we were two friends, and we did not have enough time to shower and get out. Timing was too tight!
8/7/2019
Very professional
8/15/2019
yes, of course!!
8/18/2019
Therapist Julie was perfect !
9/8/2019
Very friendly, timely, and high quality service.
9/9/2019
Yes. Julie, the masseuse was excellent, very polite and very skilled.
9/9/2019
Great products and service
9/10/2019

3. One thing you especially liked about LA MER Spa

Answered: 61 Skipped: 24
The staff was extremely friendly
4/5/2019
Very clean, products, welcoming attitude of the staff
4/12/2019
Samira is a super expert
4/16/2019
The facility
4/17/2019
Staff goes above and beyond.
4/19/2019
Service
4/21/2019
Everything!
4/25/2019
Céline is the best
4/27/2019
Great treatment in a beautiful place
4/28/2019
The products used were amazing
4/29/2019
The professional was really good
5/1/2019
The total experience and your own private bathroom in the room
5/4/2019
Fantastic service
5/12/2019
Professional
5/22/2019
Professional
5/22/2019
Deep massage especially around the eyes
5/26/2019
respectful people
5/27/2019
Products were very luxurious
5/27/2019
Very welcoming The treatment
6/15/2019
Massage protocol
6/16/2019
Very nice massage personnel. We had a tea after the massage, which added to the relaxing time. Service, politeness, cleanness of the place is exceptional. Certainly one of the best experiences in Geneva.
6/20/2019
Access to the rooftop pool.
6/25/2019
the kindness and availability of the personnel
6/28/2019
Professionalism of the employees, very good massage!
7/2/2019
It is simply a sublime treat to go for a massage there.
7/3/2019
Everything, including the access to the pool.
7/5/2019
Always good massages.
7/9/2019
The quality of the treatment
7/12/2019
Products
7/14/2019
Exelent service
7/15/2019
Evrything : the place, the products and particulalry Samira, the aesthetician.
7/18/2019
The staff
7/18/2019
The access to the pool
7/28/2019
Professional masseurs, beautiful clean settings, tasty chocolate
7/30/2019
Great customer service right from the entrance, ladies at front desk and spa
8/4/2019
Therapist Julie is great! Open on sundays!!!
8/4/2019
Very nice facial massage
8/6/2019
.
8/7/2019
Thé place
8/9/2019
The service and staff. The chocolates before and after care particularly good.
8/11/2019
Cozy atmosphere
8/13/2019
Can not fault everything was perfect
8/13/2019
The masseuse is great
8/15/2019
the masseuse was very good and professional, I liked her a lot
8/18/2019
Thé service
8/22/2019
The staff is very warm and welcoming
8/22/2019
Body massage was really good / masseuse very professional Fruity water and chocolate after massage
8/24/2019
The welcome, great service
8/25/2019
The staff are friendly yet professional, a combination that makes any business a success in my opinion
8/27/2019
Their products and environment
8/27/2019
La qualité des soins, l’accueil
8/30/2019
The beautician
9/1/2019
Quality of massage
9/5/2019
Quality products
9/5/2019
Amazing massage!
9/9/2019
The welcome and the excellent masseuse Julie.
9/9/2019
Massages done very well
9/10/2019
Very proffessional, good quality, fantastic service.
9/10/2019
Quality
9/12/2019
Massage
9/16/2019
The massage bed are Very confortable
9/22/2019

4. One thing LA MER Spa could improve on

Answered: 35 Skipped: 50
The facility looks a bit old with all the wood
4/5/2019
Getting the room ready
4/12/2019
all OK
4/16/2019
Nothing it’s perfect.
4/19/2019
Would be great if they gave samples
4/27/2019
Nothing to add
4/28/2019
A relaxation room or a bigger waiting room.
4/29/2019
No sauna nor hammas
5/1/2019
The actual time of the massage. It ended up being 45 mins versus 50.
5/4/2019
Everything was awesome
5/12/2019
choices of oils used in massages
5/27/2019
Scheduling. We were checked in at the spa by 3:30pm for a 3:45 appointment. We weren't brought back to the room until 3:50 so by the time our facial actually started it was 4pm. The facial ended at 5:05 so we technically got a 65-min (not 75-min) facial, even though we were not the cause of the delay.
5/27/2019
Better reception area
6/25/2019
warm massage oil
6/28/2019
Manage to maintain the five star tranquility of the pool side. I'm sure it's a challenge!
7/3/2019
n/a
7/9/2019
The noise coming from the bar next to the treatment room
7/12/2019
If a client had mentioned that he or she had a voucher, they should look at the voucher and make sure that they are providing the service that has been paid
7/14/2019
nothing
7/15/2019
Prices
7/28/2019
Include gym entrance
7/30/2019
we were not taken to a waiting place. Would have been better to wait at pool or quiet room and not in spa shop.... maybe because it was Saturday. First timer at the spa so don’t know the facilities well
8/4/2019
Say good bye to Buy Club clients!!
8/7/2019
Service, rooms
8/9/2019
Give access to the other parts of the spa
8/11/2019
Would be good if use of other facilities (pool etc) was available
8/13/2019
Decoration of the pool area
8/22/2019
Product used for body massage was not La Mer / massage Room not very well branded
8/24/2019
La décoration
8/30/2019
Spa access
9/5/2019
Nothing
9/5/2019
More oil choice.
9/9/2019
Give access to sauna, and steam facilities for those who have booked a treatment - and improve on access to swimming pool and shower facilities
9/10/2019
Can't think of anything.
9/10/2019
Tea after the massage
9/16/2019

5. Do you think you'll return to LA MER Spa in the future, even without a BuyClub voucher?

Answered: 85 Skipped: 0
Incredible. Thanks to Estelle!
4/19/2019
I get BuyClub especially for this. Wish I could buy more vouchers and that it would be available more often
4/23/2019
But most likely with the buy club as it’s quite expensive w/o.
5/4/2019
The price was high, but fair with the voucher. The normal price is a lot more than I would typically spend.
5/27/2019
But I would appreciate a discount because it is really expensive if you still have
6/15/2019
Yes, because the massage personnel is trying to give you the massage to your needs. A great experience.
6/20/2019
i will definetely return
7/15/2019
Not in my budgetfff
7/28/2019
My friend and myself were really disappointed that we have been treated this way booking through Buy Club
8/7/2019
It depends on the prices of the treatments, they are often very expensive
8/18/2019
Love the smell in the entrance floor, would like to feel it also in the spa entrance area
8/22/2019
Too pricey! Makes sense with the buyclub. Other great massages in Geneva at 110.
9/9/2019
Too expensive without the voucher
9/10/2019
Expensive
9/12/2019

6. Any other comments to BuyClub or to LA MER Spa?

Answered: 17 Skipped: 50
I get BuyClub especially for this. Wish I could buy more vouchers and that it would be available more often
4/23/2019
Some places dial back in care and service when presented with a voucher. Very much not the case at LA MER spa. Highly, highly recommended.
4/28/2019
Is it possible to negotiate packages with more included?
5/4/2019
Always have a wonderful massage here no matter who the therapist is. More vouchers like this please.
5/22/2019
Always have a wonderful massage here no matter who the therapist is. More vouchers like this please.
5/22/2019
Thank you!
7/3/2019
Keep this one coming! Loving it!
7/14/2019
Good experience, thank you
7/30/2019
Give more time to leave the massage suit after a duo massage, as we need to shower, make up, and dry hair
8/7/2019
I had an equally positive experience at the Sisley SPA why not repeat the promotion?
8/18/2019
Spa also very flexible regarding booking
8/22/2019
La Mer spa would be maybe more appropriate for facial
8/24/2019
Samira was excellent-with her magic hands even the extraction of black spots was no torture at all!
9/1/2019
Thank you
9/5/2019
Thank you for this lovely experience.
9/9/2019
Thanks you. Looking forward to go again.
9/10/2019
Try it. It’s sublime
9/12/2019
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