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Valmont Spa at Fairmont Hotel | Survey Results

Total replies: 54
Sent to: 234
Offer ID: 3653 See page

1. Did you discover Valmont Spa at Fairmont Hotel for the 1st time when using your BuyClub voucher?

Answered: 54 Skipped: 0

2. Would you recommend Valmont Spa at Fairmont Hotel to others?

Answered: 54 Skipped: 0
Everything was perfect. The massage was the best I had and the service was impeccable.
1/30/2020
perfect !
2/3/2020
The Kempinski is now the Fairmont and we can see that it is awaiting for a refurbishment and renewal.
2/14/2020
Great place and service
2/24/2020
It was a great experience
2/26/2020
Not while renovation in ladies on going
3/8/2020
Excellent all around
6/25/2020
Great place, super service
8/7/2020
Fantastic massage
8/10/2020
Luxurious, professional
8/14/2020

3. One thing you especially liked about Valmont Spa at Fairmont Hotel

Answered: 43 Skipped: 10
Having access to the hammam and the swimming pool
1/28/2020
The massage :)
1/30/2020
The space and tranquility
2/2/2020
reception, clean , efficient , all the therapist are pro
2/3/2020
Very clean
2/11/2020
The massage was very good.
2/14/2020
The therapist was lovely; friendly and very good. The place is immaculately clean and smells nice. It is a lovely surrounding, a real luxury spa feel.
2/18/2020
The therapist I had was very professional.
2/19/2020
The services
2/19/2020
Amazing decor, staff and service
2/21/2020
very luxury place, great service from all the employees
2/24/2020
The massage made during the facial
2/25/2020
It was very well organized and I particularly enjoyed the resting area.
2/26/2020
The ambiance of the spa
2/28/2020
Attention to detail
3/4/2020
Good service
3/5/2020
Swimming pool, massage
3/8/2020
Great facial massage
3/8/2020
Cleanliness
3/9/2020
The spa is beautiful
3/12/2020
Massage was great, service very good
3/13/2020
Great service, nice facilities
6/22/2020
Service - the atmosphere- the setting -
6/25/2020
Quality of the treatment
6/27/2020
The treatments and cleanliness
7/10/2020
Total experience of massage including oils, bathrobes, resting room. Nice staff.
7/24/2020
The pool and relaxation room
7/27/2020
Just a great time, relax and warm hospitality
7/27/2020
Hospitality
7/30/2020
Welcome, masseuse
7/31/2020
Le massage excellent
8/2/2020
professionalism
8/3/2020
Clean and very friendly and pleasant customer service
8/3/2020
Treatment and welcoming to the spa was excellent
8/4/2020
The option you can also use the Hammam and swimming pool, so it makes for a lovely relaxing time
8/7/2020
Accueil très agréable, atmosphère feutrée qui favorise la détente. La masseuse était sympathique et très compétente. Ce fut une heure de bonheur dans la relaxation complète.
8/7/2020
Access to the pool
8/10/2020
La qualité
8/11/2020
Quietness
8/12/2020
the comfort of the massage room, the kindness of the staff and the swimming pool
8/13/2020
100% pampering - massage, spa & pool...
8/14/2020
Excellent treatment ( therapist and product )
8/17/2020
the kindness of the staff
8/21/2020

4. One thing Valmont Spa at Fairmont Hotel could improve on

Answered: 23 Skipped: 30
Facilities are not very modern
1/28/2020
Prices :)
1/30/2020
make the massage last longer
2/3/2020
None
2/11/2020
The extras could be improved: the tea was black tea in the pot for a long time, the dates and figs cold, the bed for relaxing cracking....
2/14/2020
Nothing!
2/18/2020
The lighting in Hamam was little too bright..
2/19/2020
Access for longer time to the Spa
2/19/2020
Decoration entry hall
2/25/2020
The lockers sometimes malfunction.
2/26/2020
Answer the phone quicker.. had to call 4 times for appointment
2/28/2020
Accept visit during weekends
3/5/2020
Too small changing room
3/8/2020
Better after care in showing client to relax room
3/8/2020
They should not ask if a repairman can enter the vestiares while we are getting dressed
3/9/2020
Cleaning ladies were cleaning the pool area when I was there, it was quite loud
3/13/2020
They did not wear masks during my treatment and the person was very close to my face breathing on me. It made me uncomfortable.
6/22/2020
The standard price of treatments is prohibitive for an average household in Geneva
7/10/2020
Could offer a warm tea after the massage, wipe oil off body. Offer free parking validation at the hotel. Better indication of where spa is located once you arrive on floor 2.
7/24/2020
Piscine à peine trop fraiche
8/2/2020
music was too loud ( when relaxing around the pool while waiting for our appointment)
8/3/2020
I don’t know
8/11/2020
None
8/17/2020

5. Do you think you'll return to Valmont Spa at Fairmont Hotel in the future, even without a BuyClub voucher?

Answered: 53 Skipped: 0
It is too expensive without a voucher
1/30/2020
It depends on the price though.
2/26/2020
With their special offer for BuyClub members
2/29/2020
It is nice but enfermé, no windows..
3/9/2020
We were very satisfied!
6/25/2020
The standard price of treatments is prohibitive for an average household in Geneva
7/10/2020
Next sessions already paid! It was perfect
8/12/2020

6. Any other comments to BuyClub or to Valmont Spa at Fairmont Hotel?

Answered: 15 Skipped: 30
Thank you, it’s a real pampering experience
2/2/2020
No
2/11/2020
Best spa in Geneva!
2/18/2020
I love discovering different spas in Geneva through BuyClub, so thank you for the experience!
2/19/2020
Great personnel !!
2/19/2020
I really enjoyed my experience, it would be lovely if there was an offer during the week-ends as well.
2/26/2020
Not fair to pressure up sale to collage mask for 10 minutes in midst of facial for extra 60€:(?!!
3/8/2020
A great spa is at Montreux Palace: bigger, nicer space, a relaxing view!
3/9/2020
Worth
3/12/2020
I look forward to the next BuyClub deal for the Valmont Spa!:-))
7/10/2020
Thank you! Beautiful spa
7/24/2020
none
8/3/2020
Thank you, it was a lovely experience and looking forward to coming back to try the hamam
8/4/2020
Very safe covid wise
8/11/2020
Thanks for a wonderful experience! I shared a voucher with my niece, and she had a great afternoon, relaxing away from the kids!
8/14/2020
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