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19th Avenue | Survey Results

Total replies: 59
Sent to: 205
Offer ID: 3060 See page

1. Did you discover 19th Avenue for the 1st time when using your BuyClub voucher?

Answered: 44 Skipped: 15

2. Would you recommend 19th Avenue to others?

Answered: 59 Skipped: 0
Service was great they were very attentative
10/8/2018
I went to the Airport branch. It's open 7 days a week and one can go without an appointment. I arrived 15 mins early and did not have to wait.
10/17/2018
Best hair salon in Geneva ! La coloriste: exceptionnelle , difficile de trouver quelqu’un d’aussi bien. Le coiffeur: soigneux et élégant . Extra.
10/19/2018
Very good professionals, gave me a great haircut and useful recommendations on how to treat my hair.
10/22/2018
Sandrine and Antoine are just great and get my colour right every time.
10/27/2018
Jimmy is the best stylist .. knowledgeable, accomodating, helpful and warm, One OF the best I've encountered here in years!
11/13/2018
Friendly stylists that always make me look amazing (great color, great cut). I'm getting so many compliments today and they're all asking where I went.
12/6/2018
Absolutely would recommend, and already have.
1/4/2019
There is miscommunication about the colour of the highlight. My hair got really damaged after I did the highlight there. And most annoying thing was a person who can speak English was very rude. She was not helping at all.
1/7/2019
At 100%!
1/12/2019
very professional hairdressers
1/17/2019
Very professional team, good adviser, very polite.
1/19/2019
Absolutely ine of the best in Geneva
1/22/2019
They are all super good and very nice.
2/2/2019
Always satisfied with my haircut
2/6/2019
The best colouring experience with Sandrine & Michele's modern cut who knows Asian hair character very well!
2/11/2019

3. One thing you especially liked about 19th Avenue

Answered: 43 Skipped: 16
The head massage
10/8/2018
They are very professional
10/11/2018
nice colours
10/14/2018
They have English speaking hair stylists and they have great service.
10/15/2018
Coiffeur très professionnel, sympathique et à l‘ecouTe. Je peux que recommander! Le meilleur salon à Genève !!!
10/16/2018
I really liked the friendly welcome. I had booked for shampoo, mask and cut. My hairdresser (Nelly) listened carefully to my requirements and did a great job.
10/17/2018
Coloriste !! Coiffeur!!
10/19/2018
Kind and professional attitude
10/22/2018
Great welcome with a small breakfast
10/27/2018
such friendly hairdressers!
10/29/2018
The kindness of the hairdresser and he took time to explain and the head massage is just perfect!
10/29/2018
Very professional
11/2/2018
Professional and kindness of the people
11/4/2018
kindness and skill
11/8/2018
Very attentive service
11/12/2018
Thônex branch is easy to get to and park under and Jimmy the stylist great, as noted above.
11/13/2018
Location
11/16/2018
Quality of service, professional, friendly, they serve breakfast on a Saturday!!!
11/20/2018
Great service and their professionnalisme
11/29/2018
English speaking stylist. Curled my hair at the end which made me feel so pretty. The 7/7 opening and 8pm close is so convenient.
12/6/2018
the professionalism of the young hairdresser, very fast, efficient, knowing what she was doing and listening to my wishes. a very good experience. bravo to her.
12/12/2018
professional, good stylists
12/15/2018
Very kind service
12/15/2018
Thé people are very accomodating and very helpful.
12/16/2018
The pampering
12/18/2018
Excellent service friendly staff
12/20/2018
Friendly staff
12/21/2018
Excellent service and very friendly.
12/24/2018
Excellent, attentive service.
1/4/2019
They cut my husband's hair wonderfully
1/9/2019
Serious, nice, flexible, good advice, always happy with my hair cut.
1/12/2019
Warm welcome
1/12/2019
friendliness and experience
1/17/2019
Haircut and colouring is always perfect and you can come back to adjust if needed
1/19/2019
The team! Outstanding and professional.
1/22/2019
The head massage is fabulous and the hairdresser is just excellent
2/2/2019
Andreas is always providing great advice for a great haircut !!
2/6/2019
The staff
2/8/2019
Great service
2/9/2019
Really nice people working there
2/9/2019
There is a lot of space
2/10/2019
Best ever experience for hair colouring and washing with massage!
2/11/2019
Hair Styling was good
2/15/2019

4. One thing 19th Avenue could improve on

Answered: 26 Skipped: 33
The music being played in the salon
10/8/2018
Rien, c’était parfait.
10/16/2018
Can't think of a thing!
10/17/2018
If they add special treatments, they should announce the price for add-ons upfront to avoid surprises...
10/27/2018
nada
10/29/2018
Too many people going back and forth
11/2/2018
No present idea
11/8/2018
The hair form the previous client was not brushed away from the front table, where I wanted to sit my hand bag and where the tray for my coffee was put down
11/12/2018
While they don't have a manicure or aesthetician on site, they have one next door who works with them. Next time I'd ask ahead of time if we could coordinate nails with hair appointment to make effective use of time.
11/13/2018
More transparency about their prices
11/16/2018
None
12/1/2018
Would be great if they could get their own toilet. But I can see how that is difficult in the airport.
12/6/2018
nothing
12/12/2018
sometimes on punctuality
12/15/2018
-
12/15/2018
Nothing really they are great
12/20/2018
Great professionals and kind service
1/5/2019
Customer service, chemical used for dying
1/7/2019
Keep it as it is, already perfect
1/12/2019
It's always very time consuming. If they could ask at the beginning if we need to be ready faster it would be great.
1/19/2019
Nothing i can think of
1/22/2019
Nothing. It is a great hair salon
2/8/2019
Too much turnover
2/9/2019
Timing
2/9/2019
I cannot think of any
2/11/2019
I bought a voucher for hair colour + mask + brushing but I only got a normal colour on my roots and a simple product to refresh the colour in the length, i.e. not what I expected and paid for.
2/15/2019

5. Do you think you'll return to 19th Avenue in the future, even without a BuyClub voucher?

Answered: 59 Skipped: 0
I have finally found the hair salon in Geneva.
10/19/2018
The discount is making the difference to me
10/27/2018
Jimmy has won me over with his personability and professionalism... a good experience after years of trying different salons.
11/13/2018
Yes absolutely. Not sure I could still go WITHOUT BuyClub!!
11/20/2018
Definately
11/29/2018
Definitely yes
12/1/2018
Yes, the hours of operation at the airport are so convenient.
12/6/2018
Because I like the hairdresser and very helpful
12/16/2018
But the vouchers makes it more interesting
1/22/2019
Prices are extremely high. I can afford to go there only with the voucher.
2/8/2019
Too expensive
2/9/2019
I will surely be back there
2/9/2019
I already bought the next Boucher!
2/11/2019

6. Any other comments to BuyClub or to 19th Avenue?

Answered: 15 Skipped: 33
None
10/8/2018
My thanks to both BuyClub and to Nelly!
10/17/2018
Sandrine is really great!!!!
11/2/2018
Overall, this exchange was one of the easiest to arrange in my years of using buy club vouchers .. I called, Jimmy was helpful and got me in when I wanted, didn't harass me over the voucher number beforehand, & delivered a great service for a reasonable price. Professionals like Jimmy make bc look good!
11/13/2018
I was quite surprised. Had to pay an extra for the gloss on my hair whithout any warn before the treatment.
11/16/2018
Madame Christelle is the BEST!
12/1/2018
Thank you for another beautiful hair cut and highlights.
12/6/2018
Great
12/8/2018
Love my hair colour and cut. Fantastic, professional service. Will definitely go back!
1/4/2019
Very good !
1/12/2019
Please keep the vouchers at this great place.
1/22/2019
Always happy with Andreas! Great haircut!
2/6/2019
Continue to issue vouchers for the place! And thanks for having already done it!
2/8/2019
Professional environment
2/9/2019
For BuyClub, is there any way to send me a special attention not to miss Boucher opportunities I highlighted positive?
2/11/2019
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