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Rafting Loisir | Survey Results

Total replies: 17
Sent to: 102
Offer ID: 3812 See page

1. Did you discover Rafting Loisir for the 1st time when using your BuyClub voucher?

Answered: 17 Skipped: 0

2. Would you recommend Rafting Loisir to others?

Answered: 17 Skipped: 0
Great fun for the family
7/14/2020
very nice activity to do with friends/family
7/17/2020
Very nice instructor
8/10/2020
We loved it. The trip was such fun and the guys there were relay friendly.
8/10/2020
Great experience!
8/16/2020
Very professional yet nice experience
8/17/2020
A great experience yesterday. Marcel, the instructor, does a great job, with humor, efficiency and good will.
8/31/2020

3. One thing you especially liked about Rafting Loisir

Answered: 15 Skipped: 1
Attentive guide
7/12/2020
The great staff
7/14/2020
Axel who was our monitor there was very knowledgeable and we learnt a lot about rivers, Geneva, birds but also had a lot of fun
7/17/2020
Rafting rapids, good guide and learning fun facts
7/31/2020
great guide!
8/7/2020
Les moniteurs
8/9/2020
nice instructor
8/10/2020
The experience so close to Geneva - easy to get to and the rafting was more exciting than expected.
8/10/2020
Guides
8/12/2020
Entertaining and kind guides
8/16/2020
Warm and relaxed atmosphere
8/17/2020
Being able to see Geneva from a different perspective along the water. Plus the team are very friendly and I like the upgrades to the base at Pont Sierne.
8/23/2020
They offer Nature experiences inside the city that sre u unusal & fun
8/23/2020
Great location.
8/31/2020
Axel, our guide, is top. His knowledge is far beyond only rafting or kayaking. His explanations and stories around the local environment at different spots we crossed as well as his sense of humor made the experience great. He also can adapt very well to different customers need and skills.
9/11/2020

4. One thing Rafting Loisir could improve on

Answered: 10 Skipped: 6
Nothing
7/14/2020
to inform when booking that as it is buy club voucher that they don't bring back people to the starting point
7/17/2020
Changing rooms,
7/31/2020
Difficile de les joindre au telephone
8/9/2020
no return bus for buyclubbers which is a bit unfair.
8/10/2020
The cleanliness of where they serve/prepare food.
8/10/2020
Nothing to add
8/17/2020
I organise many activities with my friends for activities with Rafting Loisir - booking is a little bit stressful because the online booking isn't "real time" and confirmation can take 48 hours to come through. (This is fine if it's "yes" - but if it's "no but we have another option", I have to contact all the group members and check their availability again.) Maybe it's too expensive or unfeasible, but if there could be a booking engine like the one used by Parc Evaux: https://www.parcaventuregeneve.com/ Also, personally I'd prefer to be able to search by activity and not by date. I.e. like Parc Aventure has, it would be great to be able to click on "Rafting on the Arve" and to have a list of available dates and times (and those that are full). At the moment, I have to go on the agenda to find all of the times (some are hidden) and click on each one to see if reservations are still open. When I book, sometimes people ask if they can join at the last minute (or they can't confirm until very late.) These people usually don't end up coming but if you have say two places left on a raft or still some free kayaks and they could book them the night before, they would come and you'd have more happy customers. (Everyone has always loved all of the activities I've done with you.)
8/23/2020
The inscription process & booking is not straightforward. Twice I received a confirmation and a cancelation after. It was also not clearly marked in the offer that the return trip is not included. We ended up arriving & paying ourselves instead of using the voucher.
8/23/2020
At arrival at Jonction, maybe a more warm dressing room:) after 10 degrees water of Arve, it will be welcomed.
8/31/2020

5. Do you think you'll return to Rafting Loisir in the future, even without a BuyClub voucher?

Answered: 16 Skipped: 0
definitely
7/17/2020
Done the Arve, not necessarily going to raft on the arve again.
7/31/2020
already have!
8/7/2020
not for a while though. it's not something I will do regularly.
8/10/2020
Probably for the kids courses once old enough
8/12/2020
Going next week!
8/23/2020

6. Any other comments to BuyClub or to Rafting Loisir?

Answered: 7 Skipped: 6
rafting loisir should do more promo/special offers
7/17/2020
keep up the great work!
8/10/2020
Mention of the option to pay for a ride back to the starting point after the trip
8/12/2020
Thanks - I heard rumours this might be the last year so I've been trying to bring as many people to you as possible so that you change your mind. We love Rafting Loisirs! And thanks to BuyClub many people are up for trying it!
8/23/2020
Please improve your online booking process
8/23/2020
Great offer / great experience. Thank you!
8/31/2020
Hopefully there will be more buyclub with Rafting Loisirs!
9/11/2020
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